customerservice@dinocatusa.com  I   Wholesale Registration   |   Call Us: 888-860-3466(DINO)  |   TANEYTOWN, MD 21787

Customer Service

Shipping & Delivery

Thank you for visiting and shopping at Dino Cat. Following are the terms and conditions that constitute our Shipping Policy. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Privacy & Security

Dino Cat Industrial Supplies ("us", "we", or "our") operates http://www.dinocatusa.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Returns & Replacements

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Payment, Pricing & Promotions

Published prices don't include taxes or shipping costs, and they may be changed without notice. All payments must be in U.S. Dollars. Open accounts may be available on terms approved by us. Payment terms on open accounts are net 30 days of shipment or pick-up of the Products. Visa, MasterCard, American Express and direct deposit will generally be accepted for orders, but credit card arrangements are subject to change. 

Right to Correct, Reject or Cancel Orders
We reserve the right to correct typographic errors and reject or cancel orders because applicable law prevents the sale of the Products in your area or for any other reason.
Other Charges
In addition to the published price, we may charge you for shipping, freight, taxes and all other expenses that we incur in connection with the shipping of your order.
Contact us anytime with questions or concerns at customerservice@dinocatusa.com.